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60-Day Guarantee

Your Satisfaction Guaranteed

We'll put your mind at ease by offering one of the best warranties for your new
floor with the Floors To Go 60-Day Satisfaction Guarantee.

CARPET

If you are not satisfied with your new carpet within 60 days after installation by a Floors To Go installer, we will change it!*

These guidelines apply:
  • Improper installation, damage and abuse are not covered under this guarantee. All manufacturing defects are covered under the manufacturer's warranty and therefore excluded from this guarantee.
  • Replacement flooring must be the same flooring product from the same manufacturer. For example, if the original purchase is carpet, it must be replaced with carpet.
  • Replacement flooring must be first quality and of equal or higher value from the same manufacturer as the original purchase. If a more expensive product is chosen, the consumer will be responsible for the difference in cost.
  • A 60 day satisfaction claim may not be filed after any other claims have been filed.
  • The replacement product cannot be the same style and color as the original purchase.
  • Replacement quantity must equal the original quantity purchased.
  • The original product purchased as well as replacement, must be installed by an Floors To Go installer.
  • This guarantee may only be used one time.
  • This guarantee may only be used by the original purchaser.
  • Original and replacement purchase must be for residential use only. Commercial use is exempt from this guarantee.
  • This guarantee covers carpet products only from participating manufacturers. See store for details.
  • This guarantee does no include installation or freight which must be paid by the consumer.
  • HARD SURFACE

    If you are unhappy with your new hard surface flooring within 60 days after installation by a Floors To Go installer, we will replace it for FREE, INCLUDING LABOR!**

    These guidelines apply:
  • Improper installation, damage and abuse are not covered under this guarantee. All manufacturing defects are covered under the manufacturer's warranty and therefore excluded from this guarantee.
  • Replacement flooring must be the same flooring product from the same manufacturer. For example, if the original purchase is a vinyl product, it must be replaced with another vinyl product from the same manufacturer.
  • Replacement flooring must be first quality and of equal or higher value, from the same manufacturer as the original purchase. If a more expensive product is chosen, the consumer will be responsible for the difference in cost.
  • A 60 day satisfaction claim may not be filed after any other claims have been filed.
  • The replacement product cannot be the same style and color as the original purchase.
  • Replacement quantity must equal the original quantity purchased.
  • The original product purchased, as well as replacement, must be installed by a Floors To Go installer.
  • This guarantee may only be used one time per flooring category purchased.
  • This guarantee may only be used by the original purchaser.
  • This guarantee covers hard surface products only from participating manufacturers. See store for details.
  • Original and replacement purchase must be for residential use only. Commercial use is exempt from this guarantee.
  • * Participating Dealers/Manufacturers Only. On Qualifying products, at participating Floors To Go locations. **Participating Manufacturers Only. On Qualifying products, at participating Floors To Go locations.